Yes, we offer delivery Australia-wide. Depot collection is also available in selected locations to help reduce freight costs. Please contact us for a tailored quote.
How long does delivery take?
Delivery times typically range from 7–14 business days, depending on your location and product availability. We’ll confirm your estimated delivery timeframe once your order is placed.
Can I pick up my order?
Yes, depot collection is available for trade and retail customers. Please contact us to arrange the most convenient pickup location.
Products & Installation
Are your vanities supplied fully assembled?
Yes, all Zyloh Haus vanities are delivered fully assembled for easy and efficient installation by a licensed tradesperson.
Please note: the stone benchtop is supplied separately and must be installed on-site. Once the vanity has been securely mounted to the wall, the stone top should be carefully positioned and siliconed into place by your installer.
Do the vanities come with tap holes?
No, our sintered stone tops are supplied without tap holes
Are wall fixings included?
Yes, all necessary wall fixings are supplied with your vanity. Your installer must still assess your wall structure to ensure secure and compliant installation.
Can the basins be positioned differently?
Standard basin placement follows the product specifications. Custom basin positioning may be available for large projects—please contact us to discuss custom options.
What is the correct side of the stone to install facing down?
The smoother, slippery side of the stone benchtop is designed to face downward onto the vanity cabinet. The textured side should face up as the visible surface. Please ensure this is checked before installation.
Yes, all Zyloh Haus stone benchtops are supplied with pre-cut basin waste cut-outs, positioned according to the standard vanity configuration. Custom basin placements may be available for large project orders — please contact us to discuss options.
Can I order a custom vanity or custom size?
Yes, Zyloh Haus offers custom vanities and custom sizing upon request. We can tailor vanity dimensions, basin positions, and configurations to suit your project requirements.Please note that custom orders may require a longer lead time and are subject to additional costs. Contact our team to discuss your specific needs and receive a custom quote.
Trade Accounts
How do I apply for a trade account?
Simply visit our Trade Access page or email trade@zyloh.com.au with your business details and ABN. Our team will review your application within 1–2 business days.
Please inspect your delivery immediately. If any damage is identified, contact support@zyloh.com.au within 48 hours with clear photos and your order number. We’ll promptly arrange a solution.
Can I return my item if I change my mind?
Yes, returns for change of mind are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and subject to a 20% restocking fee. Freight charges apply.
Custom-made and clearance items are non-returnable.
General Enquiries
Can I view your products in person?
We operate as a direct-to-industry and online model. Our team is available to assist you with detailed advice, high-quality product imagery, and technical information to help you make an informed choice.
How can I get help selecting the right vanity or basin?
Our team provides personalised support on sizing, style selection, and technical advice. Simply reach out to us at info@zyloh.com.au or via our Contact Us page.
